Terms & Conditions
Privacy Policy
theglassgoddess.co.uk is a site operated by sole trader Jules Mounteney
My main trading address is:
27 Northfields
Clowne
Chesterfield
Derbyshire
S43 4BA
My website uses cookies to distinguish you from other users on my site. Cookies also provide me with information about how this website is used so I can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out below:
I may sometimes monitor traffic to my site and collect the following information:
The reasons for this are:
Your data will be used to provide information, goods and services offered through my website to you, for billing and order fulfilment.
I will not pass on any personal information to third parties.
If you sign up to my newsletter your email address will be used to send you information about my products or services via e-newsletter.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
My main trading address is:
27 Northfields
Clowne
Chesterfield
Derbyshire
S43 4BA
My website uses cookies to distinguish you from other users on my site. Cookies also provide me with information about how this website is used so I can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out below:
- Strictly necessary cookies - these are cookies that are essential to the operation of our website
- Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to my website.
- Functionality cookies - These cookies are used to recognise you when you return to our website.
- Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.
I may sometimes monitor traffic to my site and collect the following information:
- The IP address of your computer
- The referring website from which you have got to my website from
The reasons for this are:
- To make ongoing improvements to my website based on this data
- To see the most popular sources of business
Your data will be used to provide information, goods and services offered through my website to you, for billing and order fulfilment.
I will not pass on any personal information to third parties.
If you sign up to my newsletter your email address will be used to send you information about my products or services via e-newsletter.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
Shipping Policy
All items are made to order. Processing time is usually 14 working days from whichever comes latter
A) Receipt of ashes
or
B) Payment clearing
Should I need more time to process your order I will contact you.
Orders are shipped by Royal Mail, Special Delivery and usually take 1 working day to arrive.
Orders within the UK (mainland) are not subject to an additional shipping charge. Shipping charges may be applied to orders being sent outside the UK.
The Glass Goddess cannot accept any responsibility for ashes lost in the post being sent to us, our freepost address provides a standard first class postal service and is not tracked in any way. The safest way to get your ashes to us is Recorded or Special Delivery.
Any ashes sent by the customer that are subject to an underpaid postage fee from Royal Mail will be invoiced for the total amount of underpaid postage plus a £0.50 admin fee.
A) Receipt of ashes
or
B) Payment clearing
Should I need more time to process your order I will contact you.
Orders are shipped by Royal Mail, Special Delivery and usually take 1 working day to arrive.
Orders within the UK (mainland) are not subject to an additional shipping charge. Shipping charges may be applied to orders being sent outside the UK.
The Glass Goddess cannot accept any responsibility for ashes lost in the post being sent to us, our freepost address provides a standard first class postal service and is not tracked in any way. The safest way to get your ashes to us is Recorded or Special Delivery.
Any ashes sent by the customer that are subject to an underpaid postage fee from Royal Mail will be invoiced for the total amount of underpaid postage plus a £0.50 admin fee.
Returns Policy
You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancelation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
In the unlikely event of jewellery being faulty I will either repair or replace it. However I will not be held responsible, replace or repair jewellery damaged through misuse. 'Misuse' includes but is not limited to the following:
Visual Differences In Beads
Just as the person or pet that the ashes come from was wonderful and unique, so too are each of the beads I make. Although every effort is made to ensure your beads look like those in the pictures on this website no two beads will ever be quite the same. When adding an organic substance (the ash) to the molten glass certain reactions may occur that could make your bead look different to the pictured beads.
Bubbles - Bubbles may or may not appear in your beads, this is a result of CO2 escaping from the ash when it is heated. Not all ashes produce CO2 so not all beads will have them, others seem to produce lots and lots of bubbles.
Colour variation - The colour of a bead can look different for many reasons. Firstly the colour settings on computer monitors can be set differently. The reflective nature of glass mean that the beads will reflect different light (natural, fluorescent ect.) in different ways both in the pictured beads and your own beads. The glass will also reflect the colours of things around it. Finally the inclusion of the ash itself can impact on the final colour of your bead, some beads may appear darker, lighter or even (in the case of lighter coloured beads usually) have a grey hue to them.
Colour Gaps - A band of coloured glass is laid down first to form the base of the bead, whilst this glass is still molten (a consistency similar to that of treacle) it is rolled in the ash, this can cause the glass to 'spread'. When the top coat of clear glass is added to encapsulate the ash any areas of the bead that have not spread as far will appear as a narrowing in the colour. This is perfectly normal and doesn't affect the quality or strength of the bead.
By placing your order you are understating and agreeing to the possible variations and accept that your beads will be as beautifully unique as the person or pet you wish to remember.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancelation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
- for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer;
- for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. For example ashes to jewellery.
In the unlikely event of jewellery being faulty I will either repair or replace it. However I will not be held responsible, replace or repair jewellery damaged through misuse. 'Misuse' includes but is not limited to the following:
- Breakages due to dropping
- Excessive water exposure
- Excessive heat exposure
Visual Differences In Beads
Just as the person or pet that the ashes come from was wonderful and unique, so too are each of the beads I make. Although every effort is made to ensure your beads look like those in the pictures on this website no two beads will ever be quite the same. When adding an organic substance (the ash) to the molten glass certain reactions may occur that could make your bead look different to the pictured beads.
Bubbles - Bubbles may or may not appear in your beads, this is a result of CO2 escaping from the ash when it is heated. Not all ashes produce CO2 so not all beads will have them, others seem to produce lots and lots of bubbles.
Colour variation - The colour of a bead can look different for many reasons. Firstly the colour settings on computer monitors can be set differently. The reflective nature of glass mean that the beads will reflect different light (natural, fluorescent ect.) in different ways both in the pictured beads and your own beads. The glass will also reflect the colours of things around it. Finally the inclusion of the ash itself can impact on the final colour of your bead, some beads may appear darker, lighter or even (in the case of lighter coloured beads usually) have a grey hue to them.
Colour Gaps - A band of coloured glass is laid down first to form the base of the bead, whilst this glass is still molten (a consistency similar to that of treacle) it is rolled in the ash, this can cause the glass to 'spread'. When the top coat of clear glass is added to encapsulate the ash any areas of the bead that have not spread as far will appear as a narrowing in the colour. This is perfectly normal and doesn't affect the quality or strength of the bead.
By placing your order you are understating and agreeing to the possible variations and accept that your beads will be as beautifully unique as the person or pet you wish to remember.
Pricing Policy
Price are subject to change at the discretion of the management and without prior notice.
Special offers and discounts are at the discretion of the management and can be changed or withdrawn at any time with no prior notice.
Special offers and discounts are at the discretion of the management and can be changed or withdrawn at any time with no prior notice.
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