So I get sent lots of questions about my work on a daily basis, but just recently I got asked a question that sent me into a tailspin of all kinds of emotions...
I don't want to seem negative but how do I know that you DO use the ashes I send you? I am devastated by the death of my sister and I love this idea but want to be sure.
First I felt offended, who asks that sort of question?
Then I felt angry, how could someone question my morals like that?
Then I felt bemused, What do they expect me to use if I don't use the ashes they send, it's not like I have a stash of 'spares' lying around?!
But finally I felt sorry, sorry for their loss, sorry for all the emotions that lead me to feeling sorry and sorry that we don't all know each other personally.
I mean anyone that does know me personally would know instantly I would never dream of not using the ashes I've been sent for an order. I'm a huge worrier, I spend hours agonizing over what other people think and even the thought of doing something that might offend someone (even accidentally) send shivers down my spine.
But how do you know that?
Well, the truth of the matter is, you don't. I can say all the right things but unless you get to know me it's just words, so I'm working really hard to make sure you get as much of 'me' and my true personality in my business as possible.
First of all there's these blog posts, there'll be many more to come that are just as honest (and hopefully refreshing) as this one.
Then there are the things other people say about me and my work, like Emma for instance:
I made an enquiry to Jules about 6 months after losing you mum to lung cancer. I wanted a keepsake making using my mums ashes. Jules was able to help me choose the design I wanted and there were plenty of colours to choose from, but I already knew I wanted red as this was mums favourite. I was really surprised when Jules said I could go and watch her make my necklace and bead, so we arranged a date and I went down. It was really interesting to watch and kind of made it more personal and meaningful being there as mum's ashes were transformed. It also didn't take as long as I expected. The beads had to cool down so I left them with Jules and was able to collect them once they were ready, which didn't take long at all. I was really pleased with the way had turned out, it was like little stars dancing in glass. I now have a little piece of mum with me always and I wouldn't have wanted anybody else to make them for me. Jules was very professional, friendly and understanding and I would highly recommend her to make that special keepsake of your loved one xx
And finally there's the system I have in place for when I receive each order.
Those bags are only ever removed at two points during the whole process, firstly when I make the beads, at which time there is one EVER one order on my work bench (the one that the ashes belong to) and secondly when the order is packed ready for dispatch back to you. I ALWAYS send any unused ash back with your completed order.
So you see, not only do I not have any ash other than that which is sent to me for your order as i always send it back, but I take every step possible to avoid any mix ups.
Now, if all of this has put your mind at rest why not book your slot today by popping over to my shop. If you still have unanswered questions you'll probably find the answers in my brochure which you can either download or get sent a real life version here in my information pack.
As always I'd love to hear what you think, leave a comment below and let me know how you'd have felt if you were me, or if you have any suggestions on how I can give you a better insight into what I do.
Owner and Artist at The Glass Goddess.